My iLok.com Account

Help Categories > My Account| My iLok| Licenses & Codes | Protected Software | Broken,Lost,Stolen | Products & Services
Step One - Select a topic:
  • Login Issues >
  • iLok Registration >
  • Account Consolidation >
  • Email & Password changes >
  • Can't remember my User ID and/or password >
  • Recovery tool is not accepting my birthday or security answer >
  • Email address changed so I can't recover my account info >
  • iLok is registered to a different account >
  • Registering an iLok >
  • iLok is registered to a different account >
  • Removing an iLok >
  • Awaiting approval for removal >
  • Transferring iLok to a different account >
  • License is in the wrong account >
  • I bought a used iLok >
  • I'm selling an iLok >
  • Merging multiple iLok.com accounts >
  • Updating your email address >
  • Changing your password >
  • Recovering your password >
I can't remember my User ID and/or my password.

  • If you've forgotten your User ID, you can go through our User ID recovery process (click below).
  • If you've forgotten your password, you can go through our password recovery process. As part of the password recovery process, you will be required to enter your User ID and to tell us answers to your security questions(click below).

If you cannot remember your User ID or security questions, or if your registered email address is no longer valid, use our account recovery form (click below).


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Related Topics (FAQ)
The password recovery utility is not accepting my security answer or my birth date.

If you are getting an error when trying to recover your password, it is possible that you are entering the wrong birth date or that you are entering your security answer incorrectly.

  • Birthday: Did you use a different birth date? Try to think if you used something other than your real birth date.
  • Security Answer: The security answer has to be entered exactly as you first entered it in your account. All spacing and punctuation must match.


Issue not resolved? Click "Continue" to start a support ticket.


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My email address has changed so I can't use the User ID recovery utility.

The User ID recovery form (available 24/7) is the only automated way to recover your User ID. We can help you recover your User ID during our normal business hours.

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I'm getting an error message saying my iLok is registered to a different iLok.com account.

An iLok can only be used in the iLok.com account it is registered to. Please check to make sure that you only have iLoks plugged in that are registered to the account you are logged in to.



Issue not resolved? Click "Continue" to start a support ticket.


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How do I register (add) an iLok to my iLok.com account?

Adding an iLok to your account is simple:

  1. Connect your unregistered iLok to a USB port and sign in.
  2. You'll be asked if you want to add the iLok to your account (agree)
  3. If you need to add another iLok, connect it and click "update".

You can customize the name of your new iLok and add licenses to it.



Issue not resolved? Click "Continue" to start a support ticket.


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Related Topics (FAQ)
I'm getting an error message saying my iLok is registered to a different iLok.com account.

An iLok can only be used in the iLok.com account it is registered to. Please check to make sure that you only have iLoks plugged in that are registered to the account you are logged in to.



Issue not resolved? Click "Continue" to start a support ticket.


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How do I remove an iLok from my iLok.com account?

Detailed information on the removal process, as well as the conditions that make an iLok eligible for removal, are in the FAQ entry "How do I remove an iLok from my account". To remove an eligible iLok:

  • Sign in and go to the 'Manage Licenses > iLoks & Licenses' page
  • Click the iLok's name, then click the "Remove iLok" button

Only iLoks eligible for removal will have a "Remove iLok" button.



 
Related Topics (FAQ)
My iLok's status is "Awaiting Approval for Removal". Who needs to approve this?

Your iLok's status is "Awaiting Approval for Removal" pending the approval of a software company whose product appears on that iLok.

The name of this software company was given to you in the warning that appeared when you clicked on the "Remove" link to remove the iLok. Only this company can provide the approval necessary to clear this state. We cannot do the approval or reverse your request.

Unplug this iLok. If you continue to use iLok.com with this iLok plugged in, you run the risk of re-attaching it to your account after the removal is approved by the software company. If this happens, you'll need to start the removal process all over again.

You can check on the status of your removal request by clicking on "iLoks & Licenses". Any pending approvals will be listed above your iLoks. The name of the company involved can also be found there.




 
Related Topics (FAQ)
I want to transfer an entire iLok to a different account.

iLok Reassignment: Transferring an entire iLok to a different account

If you wish to transfer an iLok with all of its licenses to a different iLok.com user account for management, the following options are available to you.

The iLok is currently registered to my account:

I still have the iLok:

  • You may transfer the licenses to the new owner's account using iLok.com's "Transfer Licenses" feature. The fee for transferring a license to another iLok.com user account is $US25.00 per license. Licenses that a software company has protected as a Bundle are transferred as one license.
  • If the iLok is blank, contains demo/trial licenses only, or is still within its one-week grace period it can be removed from an account via the "Remove" button on the iLok's detail page (click on the iLok's name on the "Manage LIcenses > iLoks & Licenses" page). Some of your licenses may require the approval of the software vendor prior to the removal request going through.
  • Depending on the limitations on the transference of licenses on the iLok, we can perform an iLok Reassignment which will transfer an entire iLok with all of its licenses from one user account to another. The price to transfer an iLok is $US100.00 and is subject to approval by the registered owner of the iLok.

I no longer have the iLok, the new owner does:

Depending on the limitations on the transference of licenses on the iLok, we can perform an iLok Reassignment which will transfer an entire iLok with all of its licenses from one user account to another. The price to transfer an iLok is $US100.00 and is subject to approval by the registered owner of the iLok.


The iLok is not yet registered to my iLok.com account:

I already have the iLok:

Depending on the limitations on the transference of licenses on the iLok, have us perform a "iLok Transfer: Account Reassignment" which will allow us to transfer an entire iLok with all of its licenses from one user account to another. The price to transfer an iLok is $US100.00 and is subject to approval by the registered owner of the iLok.


I do not have the iLok yet, the current registered owner does:


  • The currently registered owner may transfer the licenses to you using iLok.com's "Transfer Licenses" feature. The fee for transferring a license to another iLok.com user account is $US25.00 per license. Licenses that the software company has protected as a Bundle are transferred as one license.
  • Depending on the limitations on the transference of licenses on the iLok, have us perform a "iLok Transfer: Account Reassignment" which will allow us to transfer an entire iLok with all of its licenses from one user account to another. The price to transfer an iLok is $US100.00 and is subject to approval by the registered owner of the iLok.


Issue not resolved? Click "Continue" to start a support ticket.


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Related Topics (FAQ)
I had new licenses deposited in the wrong iLok.com account. What do I do now?

If a pending license has been placed in the wrong iLok.com account, you will need to contact the software developer for assistance. They are the only ones that can recall the deposit and place the license in the correct account.

Understand that the software developers are the only ones capable of licensing and distributing their products. PACE merely builds the infrastructure for the software publishers to distribute their products in the way that is consistent with their licensing terms.



 
Related Topics (FAQ)
I bought a used iLok and it is already registered to the former owner.

Because an iLok can only be used in the account it is registered to, you will need to work with the registered owner to reassign the iLok and its licenses to your account.

iLok Reassignment: Transferring an entire iLok to a different account

If you wish to transfer an iLok with all of its licenses to a different iLok.com user account for management, the following options are available to you.

If you already have the iLok:

Depending on the limitations on the transference of licenses on the iLok, we can perform an iLok Reassignment which will transfer an entire iLok with all of its licenses from one user account to another. The price to transfer an iLok is $US100.00 and is subject to approval by the registered owner of the iLok.


If the current registered owner has the iLok:


  • The currently registered owner may transfer the licenses to you using iLok.com's "Transfer Licenses" feature. The fee for transferring a license to another iLok.com user account is $US25.00 per license. Licenses that the software company has protected as a Bundle are transferred as one license.
  • Depending on the limitations on the transference of licenses on the iLok, have us perform a "iLok Transfer: Account Reassignment" which will allow us to transfer an entire iLok with all of its licenses from one user account to another. The price to transfer an iLok is $US100.00 and is subject to approval by the registered owner of the iLok.


Issue not resolved? Click "Continue" to start a support ticket.


  Continue  

 
Related Topics (FAQ)
I am selling my iLok. How can I remove it from my account so that the new owner can use it in their iLok.com account?

iLok Reassignment: Transferring an entire iLok to a different account

If you wish to transfer an iLok with all of its licenses to a different iLok.com user account for management, the following options are available to you.


The iLok is currently registered to my account:

I still have the iLok:

  • You may transfer the licenses to the new owner's account using iLok.com's "Transfer Licenses" feature. The fee for transferring a license to another iLok.com user account is $US25.00 per license. Licenses that a software company has protected as a Bundle are transferred as one license.
  • If the iLok is blank, contains demo/trial licenses only, or is still within its one-week grace period it can be removed from an account via the "Remove" button on the iLok's detail page (click on the iLok?s name on the ?Manage LIcenses > iLoks & Licenses? page). Some of your licenses may require the approval of the software vendor prior to the removal request going through.
  • Depending on the limitations on the transference of licenses on the iLok, we can perform an iLok Reassignment which will transfer an entire iLok with all of its licenses from one user account to another. The price to transfer an iLok is $US100.00 and is subject to approval by the registered owner of the iLok.

I no longer have the iLok, the new owner does:

Depending on the limitations on the transference of licenses on the iLok, we can perform an iLok Reassignment which will transfer an entire iLok with all of its licenses from one user account to another. The price to transfer an iLok is $US100.00 and is subject to approval by the registered owner of the iLok.


The iLok is not yet registered to my iLok.com account:

I already have the iLok:

Depending on the limitations on the transference of licenses on the iLok, have us perform a "iLok Transfer: Account Reassignment" which will allow us to transfer an entire iLok with all of its licenses from one user account to another. The price to transfer an iLok is $US100.00 and is subject to approval by the registered owner of the iLok.


I do not have the iLok yet, the current registered owner does:


  • The currently registered owner may transfer the licenses to you using iLok.com's "Transfer Licenses" feature. The fee for transferring a license to another iLok.com user account is $US25.00 per license. Licenses that the software company has protected as a Bundle are transferred as one license.
  • Depending on the limitations on the transference of licenses on the iLok, have us perform a "iLok Transfer: Account Reassignment" which will allow us to transfer an entire iLok with all of its licenses from one user account to another. The price to transfer an iLok is $US100.00 and is subject to approval by the registered owner of the iLok.


Issue not resolved? Click "Continue" to start a support ticket.


  Continue  

 
Related Topics (FAQ)
I need to merge multiple iLok.com accounts into one account.

iLok Reassignment: Transferring an entire iLok to a different account

If you wish to transfer an iLok with all of its licenses to a different iLok.com user account for management, the following options are available to you.


The iLok is currently registered to my account:

I still have the iLok:

  • You may transfer the licenses to the new owner's account using iLok.com's "Transfer Licenses" feature. The fee for transferring a license to another iLok.com user account is $US25.00 per license. Licenses that a software company has protected as a Bundle are transferred as one license.
  • If the iLok is blank, contains demo/trial licenses only, or is still within its one-week grace period it can be removed from an account via the "Remove" button on the iLok's detail page (click on the iLok?s name on the ?Manage LIcenses > iLoks & Licenses? page). Some of your licenses may require the approval of the software vendor prior to the removal request going through.
  • Depending on the limitations on the transference of licenses on the iLok, we can perform an iLok Reassignment which will transfer an entire iLok with all of its licenses from one user account to another. The price to transfer an iLok is $US100.00 and is subject to approval by the registered owner of the iLok.

I no longer have the iLok, the new owner does:

Depending on the limitations on the transference of licenses on the iLok, we can perform an iLok Reassignment which will transfer an entire iLok with all of its licenses from one user account to another. The price to transfer an iLok is $US100.00 and is subject to approval by the registered owner of the iLok.


The iLok is not yet registered to my iLok.com account:

I already have the iLok:

Depending on the limitations on the transference of licenses on the iLok, have us perform a "iLok Transfer: Account Reassignment" which will allow us to transfer an entire iLok with all of its licenses from one user account to another. The price to transfer an iLok is $US100.00 and is subject to approval by the registered owner of the iLok.


I do not have the iLok yet, the current registered owner does:


  • The currently registered owner may transfer the licenses to you using iLok.com's "Transfer Licenses" feature. The fee for transferring a license to another iLok.com user account is $US25.00 per license. Licenses that the software company has protected as a Bundle are transferred as one license.
  • Depending on the limitations on the transference of licenses on the iLok, have us perform a "iLok Transfer: Account Reassignment" which will allow us to transfer an entire iLok with all of its licenses from one user account to another. The price to transfer an iLok is $US100.00 and is subject to approval by the registered owner of the iLok.


Issue not resolved? Click "Continue" to start a support ticket.


  Continue  

 
Related Topics (FAQ)
I need to update my account information (email address, password, security question and answer).

You can update your account information on the "Account Profile" page. The User ID is the only thing you cannot change. The User ID is the account identifier on all records and cannot be changed.



Issue not resolved? Click "Continue" to start a support ticket.


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I need to update my account information (email address, password, security question and answer).

You can update your account information on the "Account Profile" page. The User ID is the only thing you cannot change. The User ID is the account identifier on all records and cannot be changed.



Issue not resolved? Click "Continue" to start a support ticket.


  Continue  
I can't remember my password. How do I reset it?

The security information you chose when you created your account can be used at any time to recover your password. Click here to reset password. If you do not know the information required to recover the password, click "Continue" to start a support ticket.


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