Return Merchandise Authorization
The iLok Smart Key is a durable USB hardware device. However like any physical device, it's possible for an iLok to break, malfunction, or be lost. This RMA section of iLok.com will help you deal with broken, lost or stolen iLoks.
If you have believe that you have a broken iLok and have not started the repair process yet, then click here to start the RMA process.
If you have already started the RMA process for your iLok, click here to determine its status.